Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. Choose a payment method (Crypto, PayPal, Zelle, or Western Union), fill in your shipping details, and click Place Order. For crypto payments, you'll be redirected to a payment page with a unique BTC address.

We accept Bitcoin (5% discount), Ethereum, USDT (TRC20), PayPal, Zelle, and Western Union. Crypto payments are processed instantly; other methods require contacting us to complete payment.

Yes! Pay with Bitcoin, Ethereum, or USDT and get 5% off your order total. The discount is applied automatically when you select Cryptocurrency as your payment method.

Yes. Enter your code in the cart page and click Apply. Discount codes can be earned by writing a review, referring a friend, or sharing your watch on social media. Contact us for details.

RICH Factory is the highest-rated replica Rolex factory in the independent RWI 2026 comparison, scoring 310/340 points — ahead of the genuine Rolex (304) and VSF (302). They are known for exceptional Submariner, GMT, Daytona, and Datejust replicas with 904L steel and flawless ceramic bezels.

Yes, absolutely. Every order includes real QC photos of your actual watch. We'll send them to you via email. You review and approve before we ship — please confirm within 48 hours so we can keep your order moving. No stock images, no surprises.

RICH Factory uses reliable automatic movements — Asian clones of ETA 2836, ETA 2824, and Rolex calibers (3135, 3235, 4130). All movements are tested for timekeeping and winding function before shipping.

Standard delivery is 5–10 business days worldwide via express courier. Delivery time starts after you approve your QC photos.

We ship worldwide to all countries. If you're unsure about customs policies in your country, contact us before ordering.

Orders over $1,000 ship free. Orders under $1,000 carry a flat $35 shipping fee. Tracking is included on every order, with delivery in 7–10 business days to the US.

All packages are shipped in discreet packaging with no branding or markings that indicate the contents. Your privacy is our priority.

Yes. Once shipped, you'll receive a tracking number. You can track your order anytime at richfactoryus.com/track/.

Every watch is covered by a 2-year movement warranty. We also offer a 14-day return window from delivery — returns are issued as store credit, or a refund minus a 10% restocking fee. And if a package is ever seized by customs, we reship free or refund in full. See our Warranty & Returns page for full details.

Reach us via email. We typically respond within 24 hours. Our support team can help with orders, QC, shipping, and any questions you have.

Contact us with your request. We can source specific models and configurations not listed on our site. Turnaround time may vary.