WARRANTY
Warranty & Returns
Warranty and return policy for Rich Factory USA. 14-day return policy, quality guarantee, and what to do if you have an issue.
We offer a 14-day return policy from the date you receive your watch. If you're not satisfied for any reason:
Return shipping costs are the responsibility of the buyer. Original shipping costs are non-refundable.
Every watch is inspected and photographed before shipping. You approve — or we replace. We ask for your approval within 48 hours of sending your QC photos; if we don't hear back, we'll remind you once before proceeding.
All movements are tested before shipping. Every watch is covered by our 2-year movement warranty — if the movement fails within 2 years of receipt, we cover repair or replacement.
The QC photos you receive are of your actual watch — not stock images. What you see is what you get.
All shipments are packaged discreetly with no branding that indicates the contents.
If your watch arrives with a defect or issue:
Issues reported after 3 days or caused by wear and tear are not covered.
If your package is ever intercepted or seized by customs when shipped via our recommended shipping method, we'll reship a replacement free of charge or issue a full refund — your choice. Zero risk to you.